After working long and hard for every penny you have, selecting a financial product as significant as a mortgage, investment or savings account is no easy feat. You may even decide to use some of your money to pay for someone to help you make the decision.

In this case, when something goes wrong - the financial product is not what you thought it was, you were misled or the service you received from the provider is terrible - it's little wonder you feel aggrieved and angry. But, thankfully, if you find yourself in this situation, there is a clear road to a solution and recovery which, although it may be bumpy and tiring, is free.

Read the CashQuestions guide of what to do when things go wrong and how to start out on this road if you have to.

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